Greet customers with a smile, eye contact, and positive body language.
Acknowledge customers as soon as they approach my “hospitality zone”.
Speak first and last to all customers. Be the first to say good morning, good afternoon and make sure to make a positive parting remark such as, “Have a nice day!”
Provide helpful and accurate information. Make useful recommendations.
If I know the customer’s name, I’ll use it! (It makes customers feel special.)
If I receive a customer complaint, I will listen, apologize and agree to a solution with the customer.
Follow up on requests and inquires and make sure they are handled to the customer’s satisfaction.
Answer the phone within four rings using a proper salutation, such as “Good day, may I help you?”
Create a positive impression to customers with a neat appearance.
Extend hospitality to fellow employees and customers.
I pledge to make my customers feel welcome and appreciated by using these 10 service standards at every
opportunity. Beginning right now, I will do my part to make the U.S. Virgin Islands a more hospitable place
to live and visit. I pledge to: